Terms and Conditions

Terms and conditions for FANØ BRYGHUS ApS.


General information

FANØ BRYGHUS ApS
Strandvejen 5
6720 Fanø
VAT no.: 32269176
Phone: 76660112
Email: info@fanoebryghus.dk

Terms of agreement and duty to inform

You can always find the current terms and conditions of sale and delivery on this page.

When you place an order, you will automatically receive an order confirmation with information about your order, as well as your rights of return and complaint. You can always retrieve your orders by logging into your user profile, if you have created one.

We reserve the right to change, expand, or restrict the services made available on our website at any time.

A service may be withdrawn without notice or may be temporarily unavailable due to technical problems.

We strive to respond to inquiries within 1-3 business days.

Privacy policy

Collection during visits to fanøbryghus.dk

FANØ BRYGHUS ApS has access to statistical information about visitors to fanoebryghus.dk. It is not possible to identify individual persons from this information. This information is used exclusively for statistical purposes in order to improve and optimize fanoebryghus.dk.

No information collected on fanoebryghus.dk, its redirects, or subdomains will be shared with others.

If you subscribe to our newsletter or create a user account, we will, of course, store your data. Your data will only be used in connection with the purchase and shipment of goods, as well as the sending of newsletters from fanoebryghus.dk.

No customer data will be disclosed to any third party outside fanoebryghus.dk. Write to info@fanoebryghus.dk to get in touch with the data controller for personal data in the company.

We collect data on persons' addresses and names and store data on which items they have purchased in our webshop. We do not disclose or sell your data to others. We share personal information with the transport company that is to deliver the goods you have purchased from us, as well as the shipping portal nShift Delivery, which we use to create our shipping labels. We obtain the information when customers enter their data on our website. Customer personal data is stored in a secure system at Shopify and nShift Delivery and cannot be accessed by anyone other than FANØ BRYGHUS ApS.

When you have purchased an item from FANØ BRYGHUS ApS, we store your data for five years. For accounting reasons, legislation requires that accounting records be kept for five years. If you register as a user on fanoebryghus.dk, we store your data until you wish to have it deleted or until you have not shopped with us for five years.

If you wish to receive our newsletter, we store your personal data until you unsubscribe from the newsletter. You can always contact us at info@fanoebryghus.dk and ask to have the information we have stored about you deleted. However, for accounting reasons, we must keep our accounts for five years. This means that we keep all invoices for five years, and your contact information will therefore also be kept for five years.

If you believe that we are processing your data in violation of the General Data Protection Regulation, you can always lodge a complaint with the Danish Data Protection Agency (Datatilsynet) at www.datatilsynet.dk.

You can always, by contacting FANØ BRYGHUS ApS at the email address info@fanoebryghus.dk, ask us to provide information about our processing of your personal data, obtain information about what personal data we store about you, or have the personal data we have stored about you corrected.

You can also ask us to delete the personal data we have about you.

You can always object to your personal data being used for direct marketing. You have the right to have your personal data moved to another place. However, the law requires that we keep our accounting records for five years. Any breach of personal data security will be reported to the Danish Data Protection Agency, which is the competent authority for FANØ BRYGHUS ApS.

Prices

All prices include VAT in Danish kroner / DKK.

Pricing errors

If a price is stated as obviously incorrect, we are not obligated to deliver the product in question at the incorrect price.

Payment

FANØ BRYGHUS ApS accepts payment by VISA-Dankort, VISA, VISA Electron, Mastercard, American Express, Maestro, Union Pay, Apple Pay, Google Pay, and Mobile Pay.

Payment will only be charged to your account when the item is shipped or indicated as ready for pickup at our address. All amounts are in DKK / Danish kroner and include VAT. Payment is made via a secure and confidential connection administered directly by Shopify.

You will automatically receive an order confirmation shortly after we have received your payment.

Delivery

FANØ BRYGHUS ApS aims to ship orders received before 12:00 PM on Mondays and Wednesdays. Orders completed after this are sent as soon as possible, at the latest by the following Monday.

We ship to all of Denmark and the Faroe Islands, as well as a number of European countries and regions: Albania, Andorra, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Estonia, Finland, France, Greece, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, the Netherlands, North Macedonia, Norway (excluding Svalbard and Jan Mayen), Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, the Czech Republic, Germany, Ukraine, Hungary, and Austria.

The shipping price depends on the order's chosen shipping method and the destination country.
Items will be delivered to the delivery address specified during ordering, unless otherwise agreed in writing via email.

All orders are sent with PostNord.
NOTE: If there is no space at the delivery point, your package will be moved to the nearest collection point, about which you will be notified by PostNord.

If problems arise, please contact PostNord's customer service.

Special delivery terms may occur, for example, in connection with pre-orders, where the product is first sent at the specified time stated in the order. In the case of in-stock items being purchased on the same order as a pre-order, the order will be split and sent in multiple batches, unless otherwise agreed.

Right of complaint and right of withdrawal

There is a 2-year right of complaint in accordance with the Sale of Goods Act.

Our right of complaint applies to defects in material and/or manufacturing. You can have the item exchanged, get your money back, or receive a discount, depending on the specific situation.
The complaint does not apply to defects or damages caused by improper handling of the product/service.

You must complain within a "reasonable time" after discovering the defect/error. FANØ BRYGHUS ApS will cover return costs to a reasonable extent. Read more about your right of complaint on the Danish Competition and Consumer Authority's website.

For returns, complaints, and the exercise of the right of withdrawal, the item must be sent back to: FANØ BRYGHUS ApS, Strandvejen 5, 6720 Fanø, Denmark.
We do not accept shipments sent by cash on delivery.

Items exempted from the right of withdrawal

The following types of items are not included in the right of withdrawal:

  • Items manufactured according to the consumer's specifications or that have been given a distinct personal touch.
  • Sealed items which, for reasons of health protection or hygiene, are not suitable for return and where the seal has been broken after delivery.
  • Items which, due to their nature, are inseparably mixed with others upon delivery.
  • Items where the seal/plomb has been broken.
  • Performed non-financial services, if the delivery of the service has begun with the consumer's prior express consent and acknowledgment that the right of withdrawal ceases when the service is fully performed.
  • Delivery of digital content not delivered on a physical medium, if performance has begun with the consumer's prior express consent and acknowledgment that they thereby lose their right of withdrawal.
  • Newspapers, journals, or magazines, excluding subscription agreements for such publications.
  • Agreements concluded at a public auction.
  • Items that deteriorate or expire rapidly.

Right of return

There is a 14-day full right of return on items purchased in our webshop.
The period is calculated from:

  • The day you receive the order.
  • From the day you take the last item into physical possession, when it comes to several different items ordered in one order but delivered individually or in several batches (e.g., in the case of pre-orders).
  • The day you take the last batch or last part into physical possession, when it comes to an agreement for the delivery of goods consisting of several batches/parts.
  • The day you take the first item into physical possession, when it comes to regular delivery of goods over a certain period.

You must pay the return costs yourself. Withdrawal must be notified to us no later than 14 days after the purchase, after which FANØ BRYGHUS ApS must receive your returned shipment no later than 14 days later.

Notification of the desired exercise of the Right of Complaint, Right of Withdrawal, and Right of Return must be given by email at info@fanoebryghus.dk. In the notification, you must clearly state that you wish to exercise your right of withdrawal.

If you wish to send the item back to us, you must fill out the enclosed Return Form and send the item to: FANØ BRYGHUS ApS, Strandvejen 5, 6720 Fanø, Denmark.

You cannot withdraw by simply refusing to receive the item without simultaneously giving clear notice of this.

Returning

You must send your order back without undue delay and no later than 14 days after you have exercised your right of withdrawal. You must pay the direct costs in connection with the return. When you return, you are responsible for ensuring that the item is properly packed. You must enclose a copy of the order confirmation in the package. The processing will be faster if you also fill out and enclose our Withdrawal Form. You bear the risk for the item from the time of delivery of the item until we have received it back. We do not accept packages sent by cash on delivery.

Condition of the item upon return

You are only liable for any depreciation in the value of the item resulting from handling other than what is necessary to determine the nature, characteristics, and the way the item functions. In other words, you can try the item as if you were trying it in a physical store.

If the item has been tried beyond what is described above, it is considered used. This means that upon withdrawal, you will only receive part or none of the purchase amount back, depending on the item's commercial value at the time of receipt of the return. To receive the entire purchase amount back, you must, therefore, try the item without actually using it.

Refund

If you withdraw from your purchase, you will naturally receive the amount you paid to us back. In the event of a depreciation for which you are liable, this is deducted from the purchase amount.

When exercising the right of withdrawal, all payments received from you, including delivery costs (except for extra costs resulting from your choice of a delivery method other than the cheapest form of standard delivery that we offer), are refunded without undue delay and no later than 14 days from the date on which we have received notice of your decision to exercise the right of withdrawal.

The refund is carried out automatically through Shopify using the same means of payment that you used for the original transaction. We may withhold the refund until we have received the returned item, unless you have provided documentation that you have returned it before then.

Reimbursement

If you wish for a reimbursement in connection with the exercise of your right of withdrawal, the reimbursement for the requested products will be paid back directly through Shopify within 14 days thereafter.

Complaint options

A complaint about a product or service can be submitted to:
Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.
You can complain to the Center for Complaint Resolution via the Complaint Portal for Nævnenes Hus via this link.

Sale of Alcohol

According to Danish legislation, individuals must be at least 18 years old to purchase alcohol with more than 6.0% ABV. We therefore use MitID age verification on our webshop to ensure that our customers are old enough to purchase our products.

This applies to all alcohol products, as well as paid events and arrangements at FANØ BRYGHUS ApS. The MitID verification is handled by 22 Grader ApS, directly through Shopify.

In the FANØ BRYGHUS ApS bar and shop at Strandvejen 5, 6720 Fanø, we also enforce the applicable laws and rules for the sale and service of alcohol, as well as the rules for Nightlife Zones.